Reynoldston, Gower, South Wales

By making any Booking with me, you confirm that you accept these terms and conditions and agree to comply with and be bound by them.

1. CONTRACT OF HIRE

As soon as you receive your Confirmation of Booking, you must check the details carefully. If anything is not correct, you should tell Me immediately. I reserve the right to amend arrival (‘check in’) and departure (‘check out’) times so as to ensure the Property is ready for occupation, for example in response to a Force Majeure Event. So long as the I am acting reasonably, the Hirer will not be entitled to a refund in relation to a change in arrival or departure times.  If you book by post or phone, we will send your written Confirmation of Booking to you by post unless you tell us at the time of booking that you would prefer it to be provided by e-mail. It is your responsibility to check your e-mails regularly and to let us know about any change to your e-mail address, or mobile telephone number.The contract is for the hire of the Property for holiday purposes only. I do not accept Bookings from Hirers under 18 years of age and I reserve the right to cancel a Booking made by anyone who is (or who I reasonably believes to be) under 18 at the time the Booking was made.

2. INITIAL PAYMENT

Bookings will be reserved upon receipt by me of the required deposit payment in cleared funds of fifty per cent of the total Guest Price. If the Booking is made less than twelve weeks before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. Deposits can be paid by debit card or credit card, BACS transfer or cheque. In the case of web bookings, these can be paid online through our secure payment system.  Deposits are non-refundable.

3. BALANCE PAYMENT

The balance of the Guest Price will be due for payment twenty eight days before the holiday commencement date. On receipt of the full balance payment in cleared funds, advice on key collection arrangements and directions to the Property will be sent to the Hirer. I have the right to cancel a Booking where full payment has not been received within 14 days after the due date. The deposit paid on the Booking is always non-returnable (subject to clause 16).  If the booking is cancelled within 28 days of the start date, then fifty per cent of the balancing payment will be retained.  In the event of a no-show, no refund will be given

4. METHOD OF PAYMENT

There is no charge for Debit or Credit Card payments, and I am happy to provide BACS payment details upon request.

5. VALUE ADDED TAX

At this time, VAT is not applicable when renting The Old Ambulance Station/Yr Hen Orsaf Ambiwlans

6. CONFIRMATION OF BOOKING

I will email you to confirm your booking once the deposit has been paid, and also again, once any balance has been paid

7. BOOKING CANCELLATION

If you wish to cancel your Booking you must inform me as soon as possible by e-mail. If I am able to re-let all or part of the period booked, I will at my discretion, consider a refund of the balancing payment, less any shortfall in cost of the re-let booking.  Please note that if you cancel your Booking you will remain liable for full payment, subject to your rights pursuant to clause 16. I strongly recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation.

8. BOOKING FEE

If you are booking directly with me either through Free to Book or through this website by email, then you will not incur a booking fee, or other additional fees.  

9. PETS

We are dog friendly, and you are welcome to bring upto 3 well-behaved dogs with you.  However, you are not permitted to leave pets unattended at the property at any time.  Our furnishings are robust and cleanable, but please take reasonable care, and clean as you go.  We don't allow dogs on beds. You, as pet owner, will be responsible for removing any evidence left by your pet and you will reimburse me for any damage caused by your dogs. Our rates are inclusive of dogs, so no additional charges.

Guests With Allergies Relating to Pets:

We are dog friendly, so we are not able to guarantee that all evidence of pets will be removed at the end of each stay.  If you are allergeric, then you should consider booking elsewhere.

10. AMENITIES

The use of my accommodation and amenities is entirely at the Hirer’s risk and I the Owner exclude all responsibility or liability for injury, or loss or damage to Hirer’ or visitors’ belongings. I will not be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside my reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. Further, neither will I be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from a Force Majeure Event. Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes.  Electric Vehicle Charging: I reserve the right to (i) charge additional fees if charging is, excessive and/or (ii) refuse to allow electric vehicles to be charged if I do not think it is suitable/safe to do so. Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the Hirer.  Should damage occur the costs of repair are the responsibility of the Hirer and are not covered by the accidental damage waiver/security deposit.

11. PARTY NUMBERS/COMPOSITION

It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated in the brochure/website, occupy a Property during your Booking. I reserve the right to refuse admittance or to require you to ensure that some people leave the Property if I believe that you are in breach of this obligation. No refunds will be given if admittance has been refused for this reason. I reserve the right to refuse admittance or to require proof of someone’s age if either believe that this restriction has been breached. No refunds will be given if admittance has been refused for this reason. By completing a Booking, the Hirer certifies that they are authorised to agree to these Booking Conditions on behalf of all members of the party, including any changes. The Hirer must be over 18 years at the time a Booking is made and be a member of the party occupying the Property. The Hirer agrees to take responsibility for the acts and omissions of all members of the party in relation to the Booking and the Property. I reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the Property concerned.  I will not permit hen or stag parties, or other events to be hosted in my accommodation.

12. YOUR RESPONSIBILITIES

For the duration of your stay at the Property, you will be responsible for the Property and will be expected to take all reasonable care of it. The Property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a Property is not left clean and tidy, any additional cleaning costs will be charged to the Hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the Property can be assessed. The Property (including any car parking spaces) must be vacated by 9.30 am on the day of departure.  Arrivals are not usually accepted before 16.00 hours.

13. DAMAGE

I will require a security deposit of £350.00 at the time of booking.  The security deposit will be refunded within 7 days of your stay once the condition of the property has been assessed.  All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to me, and I may also, at my discretion, refuse further bookings. I have the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). I reserve the right to repossess the Property at any time where you or any member of your party has caused damage, and in such circumstances I shall not be liable to make a refund of any remaining portion of the Guest Price.  Please note - Linens: sheets, towels, etc - if these are damaged or stained by fake tan, or hair dye, or other substances, then you will be liable for the full replacement cost

14. SECURITY/ACCIDENTAL DAMAGE DEPOSIT

Accidental Damage Deposit of £350.00 is required when making your booking.  

The Accidental Damage Deposit is due with the booking deposit Guest Price and it will be cashed on receipt and held by me to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to you within 7 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner promptly and in any event within 14 days of being notified.

15. LITERATURE

I have taken care to ensure the accuracy of the Property descriptions. All information on my website is given in good faith and is believed to be correct at the time of going to writing, but I cannot be held responsible for changes beyond my control, which may become known later. My property is non-smoking, but pet friendly. Please be aware that if a Property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. My description of The Old Ambulance Station/Yr Hen Orsaf Ambiwlans is written to describe what amenities that property has but generally does not state what is not in the self-catering property.

16. AVAILABILITY AND FORCE MAJEURE

The Contract of Hire is made on the understanding that the Property will be available for the dates stated. In the unlikely event that the Property is not available during the period of the Booking as a result of a Force Majeure Event or if the Hirer cannot legally travel to the Property as a result of a Force Majeure Event, then either (i) I may be forced to cancel the Booking and you will be advised as early as possible or (ii) you must write to Me as soon as possible to inform Me as to the Force Majeure Event and its effects on your ability to legally travel to the Property.In the event of such a cancellation, or in the unlikely event that the I am forced to cancel the Booking due to circumstances or events outside my reasonable control, you will have the choice of the following options:

• to transfer the Booking to a later date  subject to availability - the Hirer will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
• to obtain a refund of the amount already paid for the Booking (after deducting any administrative charges that apply to a Booking, such as the booking fee).

You, the hirer, will need to contact me in order to access these options.

17. COMPLAINT PROCEDURE

I aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with me as soon as possible during your stay so that I can do my best to put it right. Compensation will not be considered for any complaints that are made after the hire has ended, or where the Hirer has denied me the opportunity to investigate, address or remedy the issue during the Hirer’s stay. Neither do I accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which I have no control.

18. BEST PRICE GUARANTEE

By booking directly with me you will have the best price available for the booking period concerned.  For approved customers wishing to re-book in the future, then I will be happy to extend a 10% discount off the booking rate for the dates requested: please contact me to obtain the discount code.

20. DATA PROTECTION

I will process your data in accordance with its Privacy Policy which can be found here and its Cookie Policy which can be found here. These policies form part of these terms and conditions so please take the time to read them.The Privacy Policy also details your rights and how to contact me in relation to any data protection queries.At all times your data will be held securely and protected in line with my obligations under UK data protection legislation.  Be aware that the property has CCTV installed: these cameras are external and focus on the boundaries of the property and are a part of the security arrangements.

21. LEGAL

Each of the paragraphs in these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.In the event of any dispute between parties it shall be referred to the jurisdiction of the courts of Wales and England only and any actions shall be heard in the court for the area in which the property is situated.These Booking Conditions supersede any previous issues.